Customer References

Customer satisfaction is vitally important to Reciprocal and we pride ourselves on 100% customer satisfaction. See what some of our customers have to say…

Kings logo 4

When we started this project, there were major concerns around migrating data from old Centera to the new one and the associated downtime. Working with Reciprocal, the whole process was laid down in easy to understand bullet points. The migration and change-over was flawless and seamless to our users.

Leo Onyanga ICT Network Manager – King's College Hospital NHS

You guys have been like a breath of fresh air. We will continue to use your consultancy services whenever needed.

IT Director – Corporate Property Management Company

It’s so easy doing business with Reciprocal, you just make things happen and take the hassle away. It’s great working with somebody who understands the requirements of our business model.

Sales Director – Large Managed Services Provider

Marshalls Logo

Marshalls have a long standing relationship with EMC. In that time the partnership has been responsible for a number of major technology refreshes which have been seamless in their implementation and successful in fulfilling the Marshalls business requirements. Given the current economic climate it’s fair to say we had budget challenges with this refresh. To assist in addressing some of these challenges EMC introduced Reciprocal to Marshalls’ to install the VNXe, VNX storage arrays coupled with the migration of the existing Centera cluster to the latest integration of Centera. Whilst the project is still on-going Reciprocal has proven to be most efficient in completing the aforementioned scope of work for which they were contracted. The Centera migration was seamless and completed within agreed time scales the reasons for this are: - a) Reciprocal technical resource had in-depth knowledge of the Centera, kept Marshalls up to date with clear progress reports and dovetailed well with the Marshalls’ technical team. b) The DobiMiner software was responsible for the Centera data analysis prior to migration and subsequent seamless data migration of 22 million data clips.

José Chacoris IS Systems Manager – Marshalls Plc.

“I wanted to pass on my sincere thanks on behalf of the Bank Contract team for the fantastic effort and support on the recent successful delivery of the Centera End Of Life Replacement for us.

This was a complex, highly focused and time crucial project. The efforts, professionalism and dedication demonstrated by yourself and David Beattie was exemplary throughout the lifecycle of the project.

We were extremely pleased with the detailed assessment of the existing Centera clusters you provided and presented to the customer. This allowed us to see exactly how the data was being managed and ensuring that the data was in a fit state prior to migration. We were also particularly impressed with the speed of data migrated and synchronised. A total of 38TB‟s of Data was migrated seamlessly and reliably to the new Centera Platform, importantly without risk or service interruption to the business. This was due to the fact at no point during the migration any of the data on the Gen4 cluster was deleted or changed, Reciprocals serevice only copied the data to the Gen4-LP cluster in a safe and secure manner.

Compared with traditional data transfer methods, Reciprocals service significantly reduced the migration time and we would recommend this method of data migration to other businesses.

It is a great example of how both parties can work together efficiently as a Team and would have no hesitation in engaging with you for future projects.”

IT Director – Global Managed Service Company

Thanks for escalating the issues effectively with the Vendor, your relationships and contacts helped get the focus and resource needed.

IT Director – Shipping Organisation

We have relied heavily on your technical people to help resolve issues that really the Vendor was responsible for, thank you for going beyond and taking ownership.

Operations Manager – Oil Exploration Company

Thanks for going above and beyond in terms of support, its much appreciated.

IT Director – Building Society

Thanks again for all your efforts today. Above and beyond the call of duty. We are very grateful for your help.

Sales Director – Global Managed Service Company

I'd like to express my thanks to Reciprocal for their help, professionalism and perseverance. Hope to work with you again.

Customer Service Engineer – Global Managed Service Company

Reciprocal provided a high quality and professional service and although there were some issues at our site, the engineer was always on hand and committed to resolving the issues quickly and effectively.

Project Manager – Insurance Provider

I just wanted to let you know that Reciprocal were excellent over the past few days here. They were both professional and extremely hard working; going above and beyond the call of duty at times to get this new kit installed an operational. I cannot praise them enough.

Infrastructure Support Specialist – Managed Service Provider

Can I take this opportunity to thank Reciprocal for an excellent job in performing the migration quickly, professionally and seamlessly.

It certainly got us out of a hole, as our Centera maintenance contract was set to expire imminently. We are delighted to have managed to complete this on time, rather than taking the year and a half we were previously looking at.

Senior Support Officer – Scottish Local Council

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Reciprocal was drafted in to go over Axis' specific storage needs and concluded the company's data usage was unlike anything they'd seen before. Reciprocal's typical approach is to make the best use of the existing kit or go in for a particular price point, but due to the sheer amount of data Axis generates, that wasn't going to work – so instead they opted for a complete storage upgrade.

"There was some refining and tuning over the course of the next month but essentially it was within a three-month window. We reckon that actually, from placing the order to being 100 percent happy took no more than five weeks.

In terms of the impact on the business, we have some fairly stringent clients who will look at our systems as part of their pre-qualification for doing work with us.

In the last year alone, we have doubled our revenue, and we are now doing long-form work where previously we wouldn't have been able to, not only because we didn't have the storage but because our clients wouldn't have necessarily had the comfort that all these things were in place."

Peter Devlin IT Manager – Axis Animation

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